Shipping & Returns
Each product will be packaged and shipped directly to you from the designers/sellers. Please check the designer/seller shipping and return policy as outlined on our website at the point of purchase.
Please note you can cancel orders within 30 minutes on your Afrolush account via My Orders. After 30 minutes you will have to contact the designer/seller for a return, exchange, or request a refund for your order depending on the designer's/seller's policies. To request a return, return label, a refund, or exchange, you need to contact your seller directly via your Afrolush account (via My Orders page). You have 14 days from recieving your goods to alert the seller via your Afrolush My Orders page that you would like a refund and then you must return the goods to seller within another 14 days.
Items must be unworn, unwashed and unused with the original labels still attached.
Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet.
Underwear and swimwear can only be returned if the hygiene seal has not been removed.
Shoes must be tried on indoors.
Please ensure you message the sellers via your Afrolush account My Orders page to clarify the below details:
- Where you should send the return
- What time frame does the seller wish to receive the return
- Who will be responsible for the cost of return postage, if not written in the shop's policies
- What delivery method to use
Afrolush Customer Support are also able to support in settling disputes if seller and buyer are unable to reach an amicable agreement.
Buyers can log disputes directly on their Afrolush account's My Orders page. Please log a dispute if you never receive your order, your order is not as described by designer/seller or if your order is faulty.
If you have ordered via a Guest checkout, please retrieve your order confirmation email and click on the link on view order and proceed with the option to return.
